Service Agreement

By subscribing to ZNSNET Internet Services, the customer agrees to all operational, technical, and legal policies of the company.

• Services are provided subject to availability.
• Company reserves rights to update plans and pricing.
• Customer must provide valid information.

Billing Policy

• Monthly invoices must be paid before due date.
• Late payments may cause service interruption.
• Reconnection charges may apply.
• No partial billing adjustments after activation.

Fair Usage Policy

• Illegal internet activities are prohibited.
• Bandwidth abuse may result in throttling.
• Reselling internet without permission is prohibited.

Equipment Responsibility

• Customer is responsible for router safety.
• Damaged ONT devices may incur charges.
• Unauthorized modifications are prohibited.

Technical Support

• Support available during office hours.
• Emergency maintenance may affect services.
• Scheduled downtime notices may be issued.

Service Termination

• Services may be suspended for policy violations.
• Outstanding dues must be cleared before cancellation.
• Company reserves rights to terminate misuse cases.

Privacy Policy

• User data is protected and confidential.
• Customer information is not shared without consent.
• Network logs may be maintained for security purposes.

Refund Policy

• Installation charges are non-refundable.
• Unused service periods are not refundable.
• Refunds are subject to management approval.

Installation Terms

• Installation timeline depends on area feasibility.
• Customer must provide power access.
• Extra fiber length may incur additional charges.

Limitation of Liability

• ZNSNET is not liable for indirect business losses.
• Natural disasters may affect service availability.
• Third-party infrastructure failures are excluded.